IT Support Engineer

Fremont, CA
Full Time
Mid Level
About DTEX Systems
DTEX Systems helps hundreds of organizations worldwide better understand their workforce, protect their data, and make human-centric operational investments. At DTEX, our philosophy towards our business is the same as our philosophy towards technology: people come first. Our future depends on bright, energetic, talented people who share a passion for building the next generation of user behavior intelligence. We invite you to bring your talent to one of our offices and help create our future, expanding our reach and influence worldwide. Learn more about DTEX Systems mission to make businesses more secure through technology at www.dtexsystems.com; LinkedIn DTEX Systems: Overview | LinkedIn

Role Description
Are you searching for a role in a fast-growing, world-leading technology company? 

DTEX Systems is looking for an IT Support Engineer to help keep our global team stay operational. Working in the US team, you'll be responsible for desktop, administrative, and cloud support for users across the US, Australia, India, and the UK.

Role & Responsibilities:
  • First and second level support for desktop and general IT requests
  • Administration of Office 365 and cloud services
  • Onboarding and offboarding users
  • Maintaining adherence to security policies and standards
  • Management of incidents, problems, changes.
  • Troubleshoot a wide variety of issues across services and levels of the stack
  • Management of mobile devices & policies (JAMF, Intune, WorkspaceOne, Tanium, etc)

Skills & Knowledge:
Technical Skills 
  • Windows desktop / Server / Active Directory
  • Microsoft 365 (Office & related products)
  • MacOS & Hardware
  • Basic networking – switching / routing / firewalls / wireless
  • Ticketing system experience (JIRA, Zendesk, ServiceNow)

Professional Skills 
  • A pleasant demeanor and positive approach 
  • Exceptional problem-solving skills. 
  • Excellent written and verbal communication skills. 
  • Strong sense of ownership 
  • Ability to prioritize effectively. 
     
Experience 
  • 2+ years in a helpdesk / ServiceDesk / technical support role 

Education 
  • Bachelor's degree or equivalent experience

This position is open to U.S. based candidates only. Unfortunately, we are unable to provide work visa sponsorship at this time.

We take good care of our people. Our benefits include:
  • Fully remote company
  • Comprehensive health, vision, and dental coverage
  • Flexible time off
  • Company computer hardware of your choice
  • Work from home setup reimbursement
  • Health & wellness perks including
  • Virtual events, happy hours, trivia, and fun
  • Monthly Internet & Phone Reimbursement
  • Opportunities to learn and grow

DTEX Systems is one of the most trusted and innovative brands in the cyber security market. We have received significant financial backing from leading VC firms and have just set a record-breaking year of growth. So why not trust DTEX with that all important next step in your career?

DTEX Systems is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, national origin, age, disability, or genetics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Exact compensation may vary based on skills, experience, and location.
Base salary range (SF Bay Area): $140k-$170k
 
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