Support Engineer, Endpoint

Remote
Full Time
Customer Support
Experienced
The successful Support Engineer – Endpoint candidate will have a very strong technical foundation enhanced by a clear devotion to serving and satisfying customers. This position is a core member of the world-wide Customer Engineering Technical Support Org, which is tasked with customer delivery, including triage and support of customer cases.  The Support Engineer deploys and configures large, complex clustered systems. Team members also work closely with each other and cross-functionally.

Job Responsibilities:
  • Excel at working directly with customers to plan, implement, and maintain production deployments.
  • Troubleshoot endpoint deployments across Windows, macOS, and Linux, including resolving agent installation failures, connectivity issues, upgrade problems, and configuration errors in enterprise environments.
  • Support and document the end-point architecture strategy for DTEX: overview of agent/forwarder deployment, telemetry collection, data ingestion, and integration with broader security ecosystem (SIEM, SOAR, DLP, EDR).
  • Identify and resolve interoperability issues between EDR platforms and other security or monitoring tools.
  • Utilize systematic approaches for analyzing EDR telemetry, alerts, and logs to detect threats and optimize performance.
  • Author and maintain technical documentation, runbooks, best practices, and deployment guides.
  • Provide mentorship and technical leadership to internal teams and/or partners.
  • Support escalations in complex deployments or investigations, driving root-cause analysis and corrective architecture improvements.
  • Duplicate issues (individually or with QA) to identify bugs, interoperability issues, feature enhancements, and workarounds.
  • Collaborate effectively with cross-functional teams, including Sales, Engineering, and Customer Engineering.
  • Apply systematic troubleshooting to resolve technical issues requiring knowledge of RHEL and DTEX components (Elasticsearch, OpenSearch).
  • Conduct basic training on DTEX’s Kibana-based UI for end-users and admins.
  • Maintain a virtual test environment to validate procedures and stay current with new product features.
  • Work within large, complex enterprise, financial, or government environments.
  • Demonstrate knowledge of Insider Risk Management (IRM), Insider Threat, and UEBA.
  • Stay current with endpoint security trends, telemetry methods, behavioral analytics, privacy regulations, and cloud/native endpoint architectures.

Skills & Qualifications:
  • 4+ years in a technical, customer-facing, problem-solving role.
  • 4+ years as an L3 Technical Support Engineer, Windows Engineer, NOC Engineer, Linux Administrator and/or DevOps Engineer
  • Strong experience in enterprise security with strong emphasis on endpoint/agent deployments (Windows, macOS, Linux), telemetry collection, behavior analytics, data pipelines. Involves agent troubleshooting, diagnostics, and configurations in enterprise-scale environments.
  • Strong understanding of endpoint security technologies: EDR, DLP, UAM, UEBA, endpoint agents/forwarders, telemetry ingestion, and analytics.
  • Expertise in interoperability between endpoint components (agents, OS, applications, and security tools).
  • Experience with large, clustered enterprise software deployment, configuration, and maintenance, including web applications, secure communications, and clustered databases.
  • Familiarity with cloud security (AWS, Azure, GCP), hybrid environments, VDI, and remote workforce architecture.
  • Background in security, operations, project/account management, or system administration.
  • Linux system administration proficiency, including command-line expertise, networking, system security, storage management, scripting, automation, virtualization, cloud computing, monitoring, and logging.
  • Preferred: Understanding of databases (Elasticsearch, OpenSearch, PostgreSQL).
  • Excellent written and verbal communication skills.
  • Strong time management skills and sense of urgency.
  • Technical support experience strongly preferred.
  • Fundamental knowledge of Security Information and Event Management (SIEM) experience
  • BS/MS in Computer Science or related engineering discipline.
  • Active United States Top Secret Security Clearance is a plus.

Exact compensation may vary based on skills, experience, and location.
Base salary range (SF Bay Area): $150K-190K

Why Join Us?
  • Impact at Scale – Drive the growth of a market-leading cybersecurity company.
  • Thriving Company Culture – DTEX fosters a values-driven environment prioritizing respect, inclusion, and collaboration.
  • Growth & Development – Opportunities for professional advancement and lifelong learning.
  • Flexibility – Hybrid or remote work options.
  • Comprehensive Benefits – Competitive compensation, equity participation, health and wellness benefits, and generous time-off policies.

About DTEX Systems
DTEX Systems is the global leader in Workforce Cyber Intelligence & Security. Our mission is to safeguard the digital workforce by detecting and mitigating insider risks, preventing data loss, and enabling secure innovation.

We empower organizations to protect their most valuable assets—their people, their data, and their intellectual property—without compromising privacy or trust. Our solutions provide unmatched visibility and context into workforce behaviors, helping enterprises stop insider threats, achieve regulatory compliance, and accelerate digital transformation securely. Learn more about DTEX Systems’ mission to proactively protect global organizations from insider threats at www.dtexsystems.com; LinkedIn DTEX Systems: Overview | LinkedIn 

Our ideal customers include large, security-conscious organizations across financial services, critical infrastructure, technology, defense, and healthcare—where protecting sensitive data and ensuring compliance are mission-critical.

Joining DTEX means joining a passionate team working at the intersection of cybersecurity, intelligence, and trust. Together, we’re redefining how organizations protect their future.
 
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