Senior Technical Success Manager (US, Remote)

Remote
Full Time
Mid Level
DTEX Systems helps hundreds of organizations worldwide better understand their workforce, protect their data, and make human-centric operational investments. At DTEX, our philosophy towards our business is the same as our philosophy towards technology: people come first. Our future depends on bright, energetic, talented people who share a passion for building the next generation of user behavior intelligence. We invite you to bring your talent to one of our offices and help create our future, expanding our reach and influence worldwide. Learn more about DTEX Systems mission to make businesses more secure through technology at www.dtexsystems.com; LinkedIn DTEX Systems: Overview | LinkedIn

Why you should choose DTEX as your next career:
  • Opportunity to be part of a disruptive high growth success story.
  • DTEX is a great place to work because of its mission-oriented culture and passion for protecting customers.
  • We offer exciting growth opportunities and an excellent platform for individuals to contribute to thought leadership as experts in their field.
  • We are uniquely positioned to solve highly relevant and complex risks and challenges associated with insider risk.
  • Opportunity to be part of a business that’s passionate about creating first-of-a-kind solutions.
  • Best in class benefits

Brief Description
The Senior Technical Success Manager (TSM) combines a strong technical foundation with a consultative, customer‑first mindset. This role is a core member of the global Customer Success organization, responsible for customer onboarding, environment stability, integrations, and ongoing technical advisory. The Senior TSM owns the end‑to‑end technical relationship for assigned customers, acting as their trusted advisor and internal advocate. This role collaborates closely with fellow TSMs and cross‑functional teams across DTEX, including Customer Success, Support, Product, and Engineering.

Responsibilities:
  • Own the technical lifecycle for high‑value and complex customer accounts, from onboarding through steady‑state and expansion.
  • Serve as the primary technical advisor during onboarding, implementation, and ongoing operations, providing strategic guidance and best practices.
  • Design and validate solutions using a structured, systematic approach that aligns DTEX capabilities with each customer’s objectives, architecture, and constraints.
  • Translate complex requirements into scalable patterns, ensuring solutions are repeatable, supportable, and aligned with product direction.
  • Drive proactive maintenance and optimization, including data tuning, configuration reviews, and upgrade planning for assigned accounts.
  • Partner with Engineering and Support to coordinate and provide context to resolve complex technical challenges, ensuring timely, transparent communication with customers.
  • Contribute to team and program scale, by refining playbooks, documenting best practices, mentoring teammates, and helping to evolve the Technical Success operating model.

Qualifications:
  • 7-10+ years of experience in a customer-facing role within security, IT operations, project management, and/or account management.
  • Significant post‑sales experience in a customer success, technical account management, or similar role.
  • Exceptional written and verbal communication skills, with a proven ability to present clearly and confidently to internal and external audiences.
  • Demonstrated experience engaging at all levels of an organization, including executives, managers, and individual contributors.
  • Proven ability to translate complex technical concepts into business‑relevant language for customers, and to articulate customer technical requirements clearly to internal engineering and product teams.
  • Strong security domain knowledge, including familiarity with common security architectures, controls, and operational practices.
  • Solid project management skills, with experience driving multiple concurrent initiatives across cross‑functional teams to successful and timely completion.
  • Demonstrated ability to manage a broad portfolio of accounts and prioritize competing customer needs in a dynamic environment.
  • Effective at representing the voice of the customer internally, clearly conveying customer concerns, risks, and opportunities to stakeholders such as Support, Product, and Engineering.

Desirable Skills & Knowledge:
  • Experience with large, distributed, and clustered systems across deployment, maintenance, optimization, and scaling.
  • Strong understanding of Insider Risk and data protection solutions, such as UBA/UEBA and DLP platforms.
  • Working knowledge of the enterprise security stack, including SIEM technologies (e.g., Forcepoint, HP ArcSight, IBM QRadar, Splunk).
  • Broad understanding of modern infrastructure architectures, including both cloud and on‑premises environments.
  • Hands-on experience with Linux, including comfort working in command‑line (CLI) environments.
  • Working knowledge of Windows desktop and server environments.
  • Practical familiarity with databases and data stores, for example Elasticsearch and PostgreSQL.
  • Understanding of data integration patterns and techniques, such as ETL/ELT workflows, API‑based integrations, and event streaming.

We take good care of our people. Our benefits include:
  • Fully remote company
  • Health, vision, and dental coverage through BUPA
  • Company computer hardware of your choice
  • Work from home setup reimbursement
  • Virtual events, happy hours, trivia, and fun
  • Monthly Internet & Phone Reimbursement
  • Opportunities to learn and grow

DTEX Systems is one of the most trusted and innovative brands in the cyber security market. We have received significant financial backing from leading VC firms and have just set a record-breaking year of growth. So why not trust DTEX with that all important next step in your career?

DTEX Systems is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, national origin, age, disability, or genetics.

Exact compensation may vary based on skills, experience, and location.
Base salary range: $140k-$180k.
 
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