DTEX Systems

Technical Success Manager - Federal

Washington, D.C., DC - Full Time

DTEX helps hundreds of organizations worldwide better understand their workforce, protect their data, and make human-centric operational investments. At DTEX, our philosophy towards our business is the same as our philosophy towards technology: people come first. Our future depends on bright, energetic, talented people who share a passion for building the next generation of user behavior intelligence. We invite you to bring your talent to one of our offices and help create our future, expanding our reach and influence worldwide. Learn more about DTEX Systems mission to make businesses more secure through technology at www.dtexsystems.com; LinkedIn DTEX Systems: Overview | LinkedIn

Why Join DTEX
This role is ideal for someone who wants to build, scale, and lead—bringing strong judgment, commercial instincts, and modern AI fluency to a fast‑growing cybersecurity company.
  • Impact at Scale – Drive the growth of a market-leading cybersecurity company.
  • Thriving Company Culture – DTEX fosters a values-driven environment prioritizing respect, inclusion, and collaboration.
  • Growth & Development – Opportunities for professional advancement and lifelong learning.
  • Flexibility – Hybrid or remote work options.
  • Comprehensive Benefits – Competitive compensation, equity participation, health and wellness benefits, and generous time-off policies.

Brief Description 
A successful Technical Success Manager - Federal candidate will have a strong technical foundation enhanced by a clear devotion to serving and satisfying customers in a consultative approach. This position is a core member of the world-wide Customer Success Org, which is tasked with customer onboarding, environment stability, integrations, and technical advisory. The Federal TSM provides end-to-end technical relationship management for our customers with focus in the Federal space. Team members also work closely with each other and cross-functionally with internal DTEX teams. 

Responsibilities:
  • Leads the technical life time engagement for high-value and complex customer accounts
  • Serves as the primary technical advisor during onboarding, implementation, and steady-state operations to provide strategic technical guidance and best practices
  • Uses a systematic approach to design and validate technical solutions that align with the customers’ objectives 
  • Transforms complex requirements into scalable solutions for our customers
  • Drives proactive maintenance, data tuning and upgrade planning for assigned accounts
  • Coordinates with engineering to drive resolution of complex technical challenges
  • Contributes to Technical Success team building and scaling Federal initiatives 
  • Travel predicted ~25% up to 50% as needed on site for customer onboarding, deployments, and technical challenges.

Qualifications:
  • 7+ years of experience in a customer-facing security, operations, project or account management role.
  • 5+ years of experience supporting FED/SLED customers.
  • Excellent communication (written and verbal) skills, both internally and externally. 
  • Demonstrated competency communicating with executive, manager and individual contributor levels.
  • Strong ability to communicate technical concepts to customers in a business-oriented way combined with the ability to communicate customer technical requirements internally to engineering oriented resources.
  • Post-sales experience is a must.
  • Security domain knowledge is essential.
  • Project management skills to drive simultaneous efforts across multiple groups to ensure timely completion of deliverables.
  • Ability to handle a broad portfolio of competing customer needs. 
  • Ability to convey customer concerns to different internal stakeholders (Support, Development.
  • ***Active United States Top Secret Security Clearance in good standing required, TS/SCI preferred***

Desirable Skills & Knowledge:
  • Strategic experience with large distributed clustered systems from deployment, maintenance, and scaling.
  • Strong understanding of Insider Risk solutions (UBA, UEBA, DLP).
  • Strategic understanding of various components of a typical Security Stack including SIEM products (e.g. Forcepoint, HP ArcSight, IBM QRadar, Splunk).
  • Strategic understanding of cloud and on-premise infrastructure architectures.
  • Working understanding of Linux and demonstrable level of comfort within the CLI.
  • Working understanding of Windows desktop and server environments.
  • Practical understanding of databases, e.g. Elasticsearch, PostgreSQL.
  • Strategic understanding of data integration techniques.

We take good care of our people. Our benefits include:
  • Fully remote company
  • Health, vision, and dental coverage through BUPA
  • Company computer hardware of your choice
  • Work from home setup reimbursement
  • Virtual events, happy hours, trivia, and fun
  • Monthly Internet & Phone Reimbursement
  • Opportunities to learn and grow

About DTEX
DTEX is the leader in risk-adaptive security, unifying human, data, and AI risk through a behavioral intelligence platform. Built for enterprise scale, DTEX detects threats early and prevents breaches before they impact the business.

By analyzing how people, data, and AI systems interact, DTEX surfaces early indicators of risk that other tools miss and provides the context needed to act with precision. The platform brings together insider risk management, risk-adaptive data protection, user and entity behavior analytics, user activity monitoring, and AI risk management into a single, cohesive solution.

Organizations and governments worldwide rely on DTEX to protect sensitive data, enable secure innovation, and safeguard trust. With privacy-by-design telemetry and adaptive controls, security teams can reduce risk without disrupting productivity.

Joining DTEX means working on some of the most complex and high-impact security challenges facing enterprises today.

DTEX is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, national origin, age, disability, or genetics. 

Exact compensation may vary based on skills, experience, and location.
Base salary range (SF Bay Area): $120k-$180k.
 
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