DTEX Systems

Customer Success Manager (APAC)

Adelaide, Adelaide, Australia - Full Time

About DTEX Systems
We are excited that you’ve taken the time to explore our business and potentially join us on this incredible journey. We are already the leader in the Insider Risk Management, but our story doesn’t stop there. We have serious growth plans and that means serious growth opportunities for everyone in our team, whether you’re looking to develop into a management position or establish yourself as an industry expert – we are here to support you.

DTEX Systems helps hundreds of organizations worldwide better understand their workforce, protect their data, and make human-centric operational investments. At DTEX, our philosophy towards our business is the same as our philosophy towards technology: people come first. Our future depends on bright, energetic, talented people who share a passion for building the next generation of user behavior intelligence. We invite you to bring your talent to one of our offices and help create our future, expanding our reach and influence worldwide. Learn more about DTEX Systems mission to make businesses more secure through technology at www.dtexsystems.com; LinkedIn DTEX Systems: Overview | LinkedIn

Why you should choose DTEX as your next career:
  • Opportunity to be part of a disruptive high growth success story.
  • DTEX is a great place to work because of its mission-oriented culture and passion for protecting customers.
  • We offer exciting growth opportunities and an excellent platform for individuals to contribute to thought leadership as experts in their field.
  • We are uniquely positioned to solve highly relevant and complex risks and challenges associated with insider risk.
  • Opportunity to be part of a business that’s passionate about creating first-of-a-kind solutions.
  • Best in class benefits
Role Description
DTEX is looking for a dynamic Customer Success Manager who will be responsible for driving customer satisfaction and account growth across a portfolio of named accounts.  Successful candidates will have relationship and project management skills enhanced by a clear devotion to helping customers drive maximum value from their DTEX investment.

Responsibilities:
  • Serve as the primary point of contact for an assigned portfolio of customers in all aspects of the post-sales relationship.
  • Conduct Account Planning alongside Sales and i3.
  • Assist customers with setting up and navigating DTEX InTERCEPT and Pulse    
  • Expand customer commercial relationship and identify relevant upsell opportunities.
  • Partner with Sales team to bring relevant upsell opportunities to closure.
  • Ensure timely completion of customer facing deliverables such as executive business reviews, support, investigation, and professional services requests with the support of internal department representatives.
  • Assist in creating training courses and educational materials.
  • Engage with increasingly senior levels of the customer organization to evangelize DTEX products and services.
  • Work internally and with customers to translate complex technical requirements into implemented solutions.
  • Advocate for needs as the customers’ voice within DTEX.
Additional responsibilities may include:
  • Provide insight and technical knowledge to other internal groups as needed.
  • Educate customer on best practices for DTEX platform usage.
  • Triage technical issues and drive issue escalation within DTEX Support and Engineering.
  • Provide feedback based on personal and customer impressions of DTEX services, report bugs and problems encountered in the field, and make recommendations for improvement and new service features.
  • Provide feedback based on personal and customer impressions of DTEX services, report bugs and problems encountered in the field, and make recommendations for improvement and new service features.
  • We require in-person interviews and onsite presence required during on-boarding
Qualifications:
Required Skills & Knowledge:
  • 7+ years of experience in a customer-facing customer success, operations, project or account management role.
  • Excellent communication (written and verbal) skills, both internally and externally.
  • Demonstrated competency communicating with executive, manager and individual contributor levels.
  • Accountability and personal organization
  • Strong ability to communicate technical concepts to customers in a business-oriented way combined with the ability to communicate customer technical requirements internally to engineering oriented resources.
  • Security domain knowledge is essential.
  • Project management skills to drive simultaneous efforts across multiple groups to ensure timely completion of deliverables.
  • Ability to handle a broad portfolio of competing customer needs.
  • Ability to convey customer concerns to different internal stakeholders (Support, Development.
Desirable Skills & Knowledge:
  • Experience with complex SaaS solutions.
  • Strategic understanding of various components of a typical Security Stack including SIEM products (e.g. Splunk, Google SecOps, Microsoft Sentinel).
  • Strategic understanding of integration methods and use cases. 

DTEX Systems is one of the most trusted and innovative brands in the cyber security market. We have received significant financial backing from leading VC firms and have just set a record-breaking year of growth. So why not trust DTEX with that all important next step in your career?

DTEX Systems is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, national origin, age, disability, or genetics.


 
Apply: Customer Success Manager (APAC)
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

What is your work authorization status?*
What was size in ARR of the book of business you personally managed?*
Which are components of a typical enterprise security stack, pick all that apply?*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST
NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST
I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Name Date
Human Check*